At Your Service 24/7 in West Toronto, Ontario

Mark has been advocating, support and caring for clients and their families in their homes and communities for over 25 years. Currently in his role as Owner and Managing Director with Home Instead of West Toronto he works with his incredible team to care for seniors where they call home providing peace-of-mind for their families and loved ones.

Mark opened the West Toronto office of Home Instead in 2014, not only because at the time it was a deeply under serviced area of the city for seniors and their families but also because it is his neighbourhood in Toronto, where he chooses to live and serve.

20 years of service as a minister in community with families and local outreach organizations saw him working extensively with the most vulnerable in our community, specifically seniors. This experience uniquely positioned Mark to understand the challenges and transitions facing seniors and their loved ones during the challenging process of exploring what essential care looks like to maintain their independence where they call home.

When not supporting our Home Instead clients and staff team Natasha is a Case Manager with Community Head Injury Resource Services (CHIRS) for over 19 years. Her engaging personality and empathic ear are a gift to our team and for those who find themselves seeking support or information.

Natasha brings a passion for caring with clients in the vulnerable sector and has developed numerous innovative program activities and care plans for clients throughout the city. She knows first-hand the challenges families and clients face when navigating through the Health and Long Term Care process. She is there to support our team and clients in times of crisis and celebration.

An honours graduate of the Humber College Social Service Worker Diploma and Life Skills Training Certificate Natasha has further training and certification in Psychopharmacology Administration, Dementia and Brain Injury support, and Crisis Prevention and Intervention (CPI) through George Brown College.

Laurie is a certified Elder Planning Counselor & Trauma Treatment Specialist providing compassionate care and crisis intervention. She helps people become more sensitive strategic problem-solvers when dealing with the challenging aspects of caring for a loved one.

She provides a lively and positive communication style that immediately engages people and inspires them to think differently about what family change is and is not helping them proactively set goals to effectively deal with life interruptions. Laurie can comfortably support difficult conversations around risk management and family care, offering guidance on what to say, and do and what not to.

We are happy to welcome Laurie to the team at Home Instead of West Toronto and look forward to you meeting her.

With over 15 years of experience in professional office, executive assistant and Human Resource positions, Helen has a  track record of strong performance in high-volume, high-pressure environments, Helen skillfully manages recruiting services for Home Instead - Toronto West.

She ensures the smooth operation with her robust knowledge administrative practice and efficient handling.  Helen is an excellent initiative, motivator, and a self-starter.  She is a strategic thinker with strong organizational and project management abilities and results driven with the ability to deliver on multiple priorities and projects.

Over 25 years of office management, business administration and bookkeeping prepared Heather to be a productive member of the Home Instead team.

Before joining Home Instead Heather worked in several different industries as an office admin / accounting clerk. Those industries include giftware, advertising, office equipment sales, transportation, food, religion, charity, accounting, and health care.

Heather’s hobbies outside of work are cooking and escaping to the cottage.