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West - Toronto (Change Location)

At Your Service 24/7 in West Toronto, Ontario

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That is why our team stands ready to serve you any day of the week, at any hour of the day or night. 


We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded Care Professionals ​​to serve your family's senior loved one with compassion and devotion.
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Proudly Serving Aging Adults & Their Families in West Toronto

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:

  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Home Care Team
Mark MacLean, Managing Director/Owner

Mark MacLean, Managing Director/Owner

Mark has been advocating, support and caring for clients and their families in their homes and communities for over 25 years. Currently in his role as Owner and Managing Director with Home Instead of West Toronto he works with his incredible team to care for seniors where they call home providing peace-of-mind for their families and loved ones.

Mark opened the West Toronto office of Home Instead in 2014, not only because at the time it was a deeply under serviced area of the city for seniors and their families but also because it is his neighbourhood in Toronto, where he chooses to live and serve.

20 years of service as a minister in community with families and local outreach organizations saw him working extensively with the most vulnerable in our community, specifically seniors. This experience uniquely positioned Mark to understand the challenges and transitions facing seniors and their loved ones during the challenging process of exploring what essential care looks like to maintain their independence where they call home.

Natasha Walsh, Weekend On-Call Supervisor

Natasha Walsh, Case Manager, Scheduling & On-call Supervisor

When not supporting our Home Instead clients and staff team Natasha is a Case Manager with Community Head Injury Resource Services (CHIRS) for over 19 years. Her engaging personality and empathic ear are a gift to our team and for those who find themselves seeking support or information.

Natasha brings a passion for caring with clients in the vulnerable sector and has developed numerous innovative program activities and care plans for clients throughout the city. She knows first-hand the challenges families and clients face when navigating through the Health and Long Term Care process. She is there to support our team and clients in times of crisis and celebration.

An honours graduate of the Humber College Social Service Worker Diploma and Life Skills Training Certificate Natasha has further training and certification in Psychopharmacology Administration, Dementia and Brain Injury support, and Crisis Prevention and Intervention (CPI) through George Brown College.

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Laurie Martin, Client Care Coordinator

Laurie is a certified Elder Planning Counselor & Trauma Treatment Specialist providing compassionate care and crisis intervention. She helps people become more sensitive strategic problem-solvers when dealing with the challenging aspects of caring for a loved one.

She provides a lively and positive communication style that immediately engages people and inspires them to think differently about what family change is and is not helping them proactively set goals to effectively deal with life interruptions. Laurie can comfortably support difficult conversations around risk management and family care, offering guidance on what to say, and do and what not to.

We are happy to welcome Laurie to the team at Home Instead of West Toronto and look forward to you meeting her.

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Heather Burton, Comptroller

Over 25 years of office management, business administration and bookkeeping prepared Heather to be a productive member of the Home Instead team.

Before joining Home Instead Heather worked in several different industries as an office admin / accounting clerk. Those industries include giftware, advertising, office equipment sales, transportation, food, religion, charity, accounting, and health care.

Heather’s hobbies outside of work are cooking and escaping to the cottage.

Our Team

Your Home Instead team in Toronto, ON possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home


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