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At Your Service 24/7 in West Toronto, Ontario

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That is why our team stands ready to serve you any day of the week, at any hour of the day or night. 


We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded Care Professionals ​​to serve your family's senior loved one with compassion and devotion.
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Proudly Serving Aging Adults & Their Families in West Toronto

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighbourhood. Families love our team because we:

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  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Mark MacLean, Managing Director/Owner

Mark MacLean, Managing Director/Owner

Mark has been advocating, support and caring for clients and their families in their homes and communities for over 25 years. Currently in his role as Owner and Managing Director with Home Instead of West Toronto he works with his incredible team to care for seniors where they call home providing peace-of-mind for their families and loved ones.

Mark is originally from the Maritimes, following his Master’s degree he was ordained to Ministry with the United Church of Canada. After 8 years of congregational ministry in Nova Scotia, Mark moved to Toronto to accept a lead staff position with National Office of the United Church. He then worked in the alternative energy sector (hydrogen) in communications after which he accepted his most recent position in congregational ministry with St. Andrew’s United Church in downtown Toronto.

Mark opened the West Toronto office of Home Instead in 2014, not only because at the time it was a deeply under serviced area of the city for seniors and their families but also because it is his neighbourhood in Toronto, where he chooses to live and serve.

20 years of service as a minister in community with families and local outreach organizations saw him working extensively with the most vulnerable in our community, specifically seniors. This experience uniquely positioned Mark to understand the challenges and transitions facing seniors and their loved ones during the challenging process of exploring what essential care looks like to maintain their independence where they call home.
Fiona Martins, Client Care Manager

Fiona Martins, Client Care Manager

Fiona graduated from Central Technical School's Registered Nursing Assistance Program in 1985. She worked as a registered nursing assistant in both England and South Africa and gained an understanding of the different practices in other countries and how healthcare is managed outside of Canada. After returning from abroad, she was employed as a nurse at St. Michael's hospital and worked in a variety of different areas of the hospital including General Surgery, Neurology/Neuro Surgery, Orthopedics, Cardiology and Cardiovascular surgery. Fiona then shifted gears and started working in community-based healthcare and becoming the lead in the Adult Day Program for seniors with Dementia at West Toronto Support Services.

In 2005 Fiona's love of community-based nursing was rekindled as a result of her father becoming terminally ill. The outstanding palliative care he received inspired Fiona to return to the community and become a community nurse with Spectrum Health Car. In that capacity she worked at Sunnybrooke Hospital as a discharge planner for the oncology and palliative floors, before transferring to the Palliative team for 9 years.

It was while working for the palliative team that Fiona was introduced to Home Instead Senior Care. She worked with Home Instead Senior Care on multiple occasions often referring many clients to them for services that the LHIN were not able to provide but the clients/families so desperately needed. The progression to Home Instead Senior Care seemed natural.

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Helen Everett, HR - Hiring & Recruitment

With over 15 years of experience in professional office, executive assistant and Human Resource positions, Helen has a  track record of strong performance in high-volume, high-pressure environments, Helen skillfully manages recruiting services for Home Instead - Toronto West.

She ensures the smooth operation with her robust knowledge administrative practice and efficient handling.  Helen is an excellent initiative, motivator, and a self-starter.  She is a strategic thinker with strong organizational and project management abilities and results driven with the ability to deliver on multiple priorities and projects.

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Shannon McCarthy, Marketing & Engagement Coordinator

Possessing strong organizational and time management skills combined with an entrepreneurial work ethic, Shannon is a successful business woman running her own business as an Executive Assistant. Shannon works helping a variety of CEO’s with their business needs. Shannon worked for the Toronto District School Board for several years as a teacher before leaving to stay home with her children. Being a teacher gave Shannon excellent skills in being versatile and flexible, being highly organized and possessing excellent people and problem solving skills.

Shannon loves helping people of all ages which is what lead her to Home Instead. “Having a mother with dementia, I know what family members are going through and the stresses involved. I want to help them get the care for their loved ones that I would want form my own mother.”

Shannon has a Bachelor of Arts Degree from the University of Guelph, a Bachelor of Education degree from The University of Toronto and a post graduate certificate in recreation.

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Heather Burton, Comptroller

Over 25 years of office management, business administration and bookkeeping prepared Heather to be a productive member of the Home Instead team.

Before joining Home Instead Heather worked in several different industries as an office admin / accounting clerk. Those industries include giftware, advertising, office equipment sales, transportation, food, religion, charity, accounting, and health care.

Heather’s hobbies outside of work are cooking and escaping to the cottage.

Darci Taylor, Principal - HR Compass: HR & Quality Assurance Consultant

Darci Taylor, Principal - HR Compass: HR & Quality Assurance Consultant

With over 18 years of national and international leadership experience, Darci is a progressive Human Resources consultant. Her background includes working with professional services firms, not-for-profit organizations, retail enterprises, healthcare, manufacturing, distribution and creative agencies. The support and guidance HR Compass brings to our team is invaluable.
Natasha Walsh, Weekend On-Call Supervisor

Natasha Walsh, Weekend On-Call Supervisor

When not supporting our Home Instead clients and staff team as one of our weekend On-call Supervisors Natasha is a Community Facilitator and Case Manager with Community Head Injury Resource Services (CHIRS) for over 19 years.

Natasha brings a passion for caring with clients in the vulnerable sector and has developed numerous innovative program activities and care plans for clients throughout the city. She is an honours graduate of the Humber College Social Service Worker Diploma and Life Skills Training Certificate and has further training in Crisis Prevention and Intervention (CPI) Training.

Natasha knows first hand the challenges families and clients face when navigating through the Health and Long Term Care process. She is there to support our team and clients in times of crisis and celebration.

Natasha is a committed to professional development expanding her skill sets with Psychopharmacology and Brain Injury support training through George Brown College. Her engaging personality and empathic ear are a gift to our team and for those who find themselves seeking support or information.

Our Team

Your Home Instead team in Toronto, ON possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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