Home Care Client Reviews Page2, Home Instead Etobicoke, ON

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Read what other families in Etobicoke have to say about Home Instead Senior Care®:​​

"I can’t thank enough Home Instead Senior Care Mississauga. I wouldn’t have been able to manage this year. Their administrative staff always take time to listen to your needs and have been a lifesaver. They are always extremely pleasant and polite and are always ready to accommodate me and my mom with our needs. Their personal interest to follow up to ensure that the caregivers were the right fit for mom. Paul Alavathil is a very unique Director of Client Care who always took that extra step and time to ensure that I received much needed support so I can get my work, home and personal life in order. My mom has been with Home Instead for about 11 months. Ofelia always deals with my mom with love, patience, professional care and humor. They fold towels, colour and do small exercises which gave my mom the ability to walk with the walker again and have better movement with her arms and hands. Ofelia always assists my mom with her meals and manages a way that she always finishes her meals. As an only child working full time and taking care of my elderly mom who has severe arthritis, dementia that also had a hip replacement comes with less stress when the caregivers they sent out seem always know what to do. I have said it many times that I don’t know where they find such lovely, caring and respectful and knowledgeable caregivers who also have a high level of common sense and always know what to do in different circumstances. My mom always smiles, laughs and before they leave she says, “I will see you tomorrow”. I had the experience with other senior care companies before Home Instead and I can truly say it is like day and night. I recommend Home Instead Mississauga those requiring senior care with peace of mind that you and your loved one will certainly be well taken care of. "

Tina A., client's daughter


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"My husband and I are extremely pleased with the care for my mother-in-law from Home Instead. The schedulers are understanding, patient, and very caring. The caregiver's are kind, helpful and tries to meet all of my mother-in-law's needs. Our day would be very stressful without the help of Home Instead.
Thank you for all you've done for us. "

Sandra N., daughter-in-law


"Home Instead Mississauga has been an absolute lifesaver for our family. As a single mom of 4 during the week, they have given us the ability to be able to make sure that my severely disabled young adult daughter has someone loving and dependable to stay with her so I can have a break for myself or my 3 younger ones can do the things they need to do without losing out. I have so much less stress and worry when a worker comes to stay with her especially since my only option before was to leave her on her own to get groceries done or drop her siblings off at classes. Now i have peace of mind that she is happy and safe with some companionship.
Every woman the agency has sent in has been polite and friendly. They ask if there is any light house work, which i usually tell them "no" but they find it....and I come home to fresh laundry, clean counters and Ryleigh's bed made. It's like you send us a personal Mary Poppins!
Thank you Home Instead Senior Care Mississauga. I have no idea what we would have done without you this year."

Suzanne Latin, client's mom


"We are so pleased that we found Home Instead whilst we were in Canada looking after my husband's 96 year old mother, taking her every day to visit her husband who was in hospital with a broken femur. We live in the UK and the peace of mind that Home Instead have given us is immeasurable. My husband's parents are once again back in their apartment with Home Instead visiting them on a regular basis, not only keeping the apartment clean and tidy but also taking them to various appointments. We contacted Home Instead online and they are so quick to respond. I want to thank, not only their carer but also all the staff in the office with whom we have dealt with over the past 4 months. Cheers Home Instead and thank you."

Pat Walker, client's daughter-in-law


"My dad had his second stroke and has some dementia and loss of mobility. It was a tough transition, being an independent and proud man. Living alone we were worried about his ability to cope. The ReCharge Program administered by Home Instead gave my dad a real shot for staying in his home. He really looks forward to meeting his caregiver, June. She is kind and gentle and very helpful. My sister is now the sole caregiver from the family as I moved away 6 months ago with our family. Knowing dad and Lory as the primary caregiver is getting help makes all the difference. Seniors and families need the Recharge type programs so all of us can move on in the most positive way with love and support and Dad gets to keep his independence and feel like he still has his own life. I urge the Ontario government to keep this important funding to help our senior's and their families..it truly is a necessity and a godsend."

Rita M., daughter


"Wonderful people, through & through. From the staff who take your information and book you into the system, to the caregiver they sent out, Ruth. The whole process was very smooth and kind and caring. Paul was wonderful on the phone, calmly helped us through a few challenges and assigned Ruth to my mother for her move from the hospital to her respite care location. Ruth followed directions perfectly and was very caring and kind with my mother, who was tiring quickly. Thank you all for the wonderful, caring, problem-solving service you have given us. We will surely be back for more!"

Agnes & Livia, client's daughters


"My father's caregiver Grace is great!
We experienced resistance from my father due to his dementia in the beginning when we told him about a caregiver coming once a week from Recharge Program. Dad initially refused to see any strangers or be left alone with a caregiver without my mother being there the whole time. I remember during the first visit that the three of them just sat there most of the time. And my dad told me to stop having strangers coming to the home and he did not like it if mom was away from him. It continued to being very difficult during Grace's first few visits.
Through great deal of patience, professional care and lots of humor from Grace, my father gradually got into his new routine of spending an afternoon with Grace doing activities. Now he really looks forward to Grace's visits on Saturdays. Grace takes my father walk in the hallway. They do games together. They watch and talk about TV programs a lot. They have become pals.
It means a lot for my father to have a friend outside of his immediate family members and for my mother to have a much-needed break. Thank you very much for sending such a wonderful caregiver."

Helen, client's daughter


"We are using home instead to support our mother while living in our home. Having full time jobs, we can't stay with her and she wants the company and is increasingly fearful of being home alone and needs support for meal preparation, and bathing. We have been thrilled with the customer service , Belinda in the office, and all admin staff have been great, and all the caregivers have been great as well. They really make an effort to keep things consistent and customers happy. . When we had a new caregiver come, who our mother loved, we called Home Instead and said how great she was, and she has been assigned full time to our mother. She greets this caregiver with kisses every day, she loves her so much! thanks for your support."

Lisa, client's daughter


"The contributions from Homeinstead  caregiving, including the  continued efforts to keep on top of the care industry has significantly impacted positively on our family life.
It has definitely recharged me, helped me, as the primary caregiver to get back into my routine program and keep fit so in turn I could be a passionate caregiver to my family.  My experience with all the staff has proved to be very professional, helpful and friendly; nothing was too much for the staff and no concern too small.  The staff concerned was very punctual, very conscientious and very alert at all times.  I miss her tremendously!!"

Zinat


"We are using home instead to support our mother while living in our home. Having full time jobs, we can't stay with her and she wants the company and is increasingly fearful of being home alone and needs support for meal preparation, and bathing. We have been thrilled with the customer service , Belinda in the office, and all admin staff have been great, and all the caregivers have been great as well. They really make an effort to keep things consistent and customers happy. . When we had a new caregiver come, who our mother loved, we called Home Instead and said how great she was, and she has been assigned full time to our mother. She greets this caregiver with kisses every day, she loves her so much! thanks for your support.!"

Lisa Tjernstrom, client’s daughter


"I highly recommend Home Instead. I have dealt with both the Mississauga and Halton teams and they are both professional, organized and caring. For the last year, Mom's companion has been Michelle. Michelle has supported and helped Mom through her transition to a new facility and her challenging journey.
Thanks Michelle and Home Instead!"

Paul Lawson, client’s son


"Thank you all at Home Instead! The service was very professional from the start until long-term care placement of my mother who suffers with Dementia. The weekly visits by Lesya were always met with enthusiasm - very caring and helpful in her assistance - as I knew my mother was in good hands while in her care. More than a worthy mention to Cassandra who was very eager to help in coordinating assistance and making sure everything was going well and all too helpful in answering any (and many) questions. In hindsight, I don't know how I'd manage without the extra help from Home Instead. Thank you all. "

Stephan C, client’s son


"My husband has been dealing with health problems and I am still working full time, I am grateful for the help Home Instead have provided me. The care providers are very friendly, caring and knowledgeable. They have been so reliable, I was able to leave for a two week visit to Australia to see my parents, knowing that he will be in good care. The Administrators are very experienced, it was never any hassle when we have to change the visiting time due to appointments and other engagements. In general, when I call to the office, it doesn't matter who answers the phone, I feel like they all know me and can't wait to assist me. That is a good feeling and I thank you."

Catherine Graney, client’s daughter


"I used Home Instead Senior Care for my mother’s care when her regular personal support worker was away. My mother is bed ridden and is completely dependent on others. I was nervous about trying someone new but all my concerns were put to rest as soon as I called Home Instead. Diana, the caregiver they found for my mom was thoughtful, patient and kind. While I was away at work I had peace of mind knowing my mother was in very good hands. I would highly recommend Home Instead to anyone looking for a personal support worker."

Elizabeth, client’s daughter


"We received assistance from Home Instead for our mother over the past few months. Our experience with both the care givers and Administrative staff has been extremely positive. Annie, Paul, Brenda and Cindy in the office have been very thorough - they got back to us very quickly and were extremely attentive to our needs. The Personal Care staff have been amazing - very caring and patient. Arleen in particular was extremely compassionate, considerate and skillful. Others too like Esther, Lucy, Lesley, Maria and Sonia were so very kind and caring. Thank you all! We are most grateful and would recommend you without hesitation. "

Kathy Furgala , client’s daughter


Thank you for all your help over the last few months. Home Instead has been a wonderful organisation to deal with. You, in particular, were a great support to me. Any request that I have made has been handled expeditiously and graciously. The workers we have had have been very competent and treated my family with loving care. Always prompt and willing for any challenge. I'm not sure I would have been able to deal with all the issues I had without the support you provided.
Thank you again and I will ask for Home Instead in the future.

Joe T., client


Home Instead gave my husband and I a much needed rest from caring for my 93 year old mother who has dementia. With their help we are able to keep her in her home, which she has lived in for over 50 years. The CAREGivers are excellent, and the staff of home instead was always able to accommodate our requests. This is a valuable service provided as it effects the well being of an entire family. We are so thankful for the excellent service provided. Liliana La Torre

Betty


Home Instead was there for us when we needed them most. They were attentive, friendly and supportive. Even when we didn't give much notice, they delivered every time. I would recommend their services to anyone in need of an extra hand, extra eye or extra friend.

Client


The first time we used Home Instead Senior Care was at an extremely stressful time. With my brother, who was ill, and 97 year old mother, care was urgently needed. The CAREGivers were excellent. Their easy manner, willingness to work with us, knowledge and sense of humour gave me peace of mind allowing me to function in my daily life. My job would have been at risk if I did not have the level of care that I could rely on with Home Instead. Paul Alavathil's easy manner, sense of humour and quick responses to the difficulties that presented themselves allowed me to continue with my daily life seamlessly. We now have Home Instead again to care for my 98 year old mother. Esther, our present CAREGiver is a joy to have. She is extremely knowledgeable and always willing to go the extra mile ... however her manner with my mother gives her the feeling she is being visited by a friend instead of "handled". My mother looks forward to her visits each week with anticipation. 

Jackie Amable


Holly is very good and dependable, very friendly and nice to talk to. All around a good companion and CAREGiver.

Stella O, client


Thank you for all that you have done to get services in place for my mom. I returned from vacation and was thrilled to hear that she is happy with everything about Home Instead. It is such a relief for me, as I was really concerned with her situation. When I spoke with her this afternoon, her voice even sounded stronger. Mom proceeded to tell me about all that is being done for her, like the meal preparation and how well it is going. I can't thank you enough.
By the way mom also remarked on how lovely and compassionate you are, so I thought I would pass that along as well. Thank you again,

Deb


Home Instead has provided us with service that has been flexible to the needs of our loved one with dementia.  The CAREGivers have been knowledgeable, kind and it has been reassuring to know that our mom is with staff that care for her hygiene, keep her mind occupied and gently provide her with reassurance and companionship on a consistent basis.  I think the people that work in this field have a special ability to be in tune to the needs of seniors and for that I am very appreciative.

Tricia


Home Instead has provided quality care for my father the past 10 months. All the staff have been helpful, professional and caring. They've done a good job of matching CAREGivers to suit my father's needs and his personality. They've arranged escorts for doctor's visits and excursions. I highly recommend this service. 

John Figg


Home Instead has provided us with reliable and compassionate care for 3 of our elderly family members over the past few years. We have wonderful CAREGivers for our mother right now and without this service my mother would not be able to stay in her home. We have called a few times (even on week-ends) for last minute unexpected care that my mother needed and they have always been able to get back to us right away and provide last minute caregiving for us. What really makes a difference for us is that we know our mother is being cared for and looked after and that is a welcomed relief.  They are responsive to our calls and emails and have really listened and therefore provided wonderful care to the specific needs of our elderly family members. We are truly grateful and appreciative and we would not hesitate to recommend Home Instead to anyone looking for in home caregiving.

Judith


I wish to commend you and your staff for being an outstanding organization. When I first called back in late October 2011, I needed a companion/helper for my mother who lived in her own home in Mississauga. You and Karen and your team took the information I gave you and matched her with Devianee. It was a match made in heaven.
My mum passed away January 24, 2012, and although Deviannee's time with my mum was short (less then 3 months), she was the absolute, hands-down, best CAREGiver for my mum in what turned out to be her final months.
Devianee was compassionate, caring, attentive, funny ... she knew when to leave my mum for  while, and when to come back. She truly cared for my mum and that made all the difference to her - and to me, giving me great peace of mind on the other side of Toronto.
Karen , our contact with your agency, was also outstanding. She kept in touch regularly, and when it seemed in January that my mum was fading, was already looking for extra help for her to stay in the home.
Yours is the fourth agency I have dealt with in the past year. If I can offer any advice to families looking for help for their loved ones , it is this: Go straight to HOME INSTEAD ... do not pass go... do not bother to contact other agencies. Your team is the best.
With much gratitude for Devianee's care, and you and your agency.

Alison
RN BScN


Our elderly mother has been the recipient of the most wonderful care provided by two kind and compassionate CAREGivers. Her face lights up at the sight of these two “angels” who are there to provide personal care and companionship. As a direct result of their excellent care, our mother has improved dramatically in both her spirits and health. Her quality of life has improved substantially. We can’t thank these wonderful CAREGivers enough!

The Griffiths Family
Humber Heights


Dear Home Instead Senior Care,
As usual, thank you again. Your company continues to respond and act so quickly to our mothers changing needs. I don't know what we'd do without it!
We also appreciate the help and regular Quality Assurance visits from your Registered Nurse, Belinda. I feel great that she will be seeing my mother on a weekly basis to monitor her care and check in with my mother's CAREGivers.

Judith Family


I can't tell you how incredibly grateful we are to have Maria's help. She is truly a Godsend to our family! She has developed a really wonderful relationship with my mom, who looks forward to seeing her on the evenings that she is there. It is so clear that she has respect for my mom and understands her need for privacy and dignity.
I had been so stressed out prior to having Maria as my mom's CAREGiver...now I feel such relief in knowing that someone who truly cares is spending quality time with my mom, giving both my dad and myself a much needed break in the evenings. Not only does Maria have this great relationship with my mom, but she has had continued success in all aspects of the cleaning / bathing / changing routine at night (an area where previous caregivers had had no success at all). What a load off our minds this has been! Even my kids comment regularly on how awesome Maria is with Nanny.
Recently when I was driving down the street with my kids, we happened to see Maria and my mom walking near her Church. We noticed how they were stopping to look at different plants and flowers, clearly having a nice conversation, and my mom had such a happy look on her face. Honestly, it brought tears to my eyes.
There are often times when my mom is very tired in the evening and doesn't feel like doing much...Maria is so respectful of that and finds wonderful mellow things to do with her such as reading poetry to her, sitting on the porch looking at the cars driving by...simple things that my mom really enjoys. On the nights when my mom is feeling more up to it, Maria continues to engage her in great activities like baking, art, board games, etc.
Thank you to Home Instead Senior Care, and in particular Maria, for making our lives so much easier, and for caring for my mom the way I would care for her myself. I will be grateful forever!! It's very difficult to find the words to express this gratitude, but hopefully you will understand. We couldn't possibly have found anyone better than Maria!

Sheila
Markland Woods


When we moved our aunt, who has dementia, from her retirement residence in one city to another to be closer to her family, it was a difficult adjustment for her. Fortunately, a dedicated team of HomeInstead CAREGivers provided her with continuing support for the many weeks it required for her to become comfortable in the new surroundings. Through memory challenges and mood swings, they were empathetic, caring and conscientious, providing her with patient companionship and reassurance.
Home Instead of has been a real blessing to our family!

Corinne & Dave


Dear Greg and all the staff of Home Instead Senior Care.....Our family will always be grateful for the wonderful help rendered to Mother in her home in the time of her declining health. Her doctor observed that he felt that she would not likely have lived as long or as well as she did without the care provided the Home Instead Caregivers

M. Copeland


Stephanie knows how to deal with challenging situations by encouraging Felicia with good common sense mixed with humour....I feel that Stephanie demonstrates an almost maternal feeling for Felicia and I know that Felicia thinks the world of Stephanie

R. Armitage


Jennifer was fabulous, and gave my dad and us a quality of life that we wouldn't have been able to enjoy.  I wouldn't have been able to be with him as I was if it were not for her....she truly cared for my dad and he really grew to love and trust her like none other. She gave him absolutely the best care, and he looked at her with hopeful eyes to make him as comfortable as possible.

L. Ball


All testimonials presented o​n this page are all from clients in the Etobicoke and Mississauga area.

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