Let us tell you about Bev and why we have selected her as
our Caregiver of the year! Bev became a
CAREGiver in January 2012 and has provided over 4000 client service hours. She
has cared for over 50 different clients; one client received over 900 hours of
Bev’s tender loving care throughout her highly advanced Alzheimer’s
disease. Three clients have received
over 400 hours of Bev’s care helping them to manage life through advancing
dementia involving hoarding, Parkinson’s disease, and high anxiety. Our team has learned to place Bev where
dementia and anxiety required a diplomatic Caregiver or in palliative and high
need situations requiring the most sensitive touch. When a 105-year-old fully vision and hearing
impaired woman needed care and had no family to visit, we sent Bev. Similarly, when a younger senior living with
Cerebral Palsy had emerging psychosis and had no family or a power of attorney
declared, we depended on Bev to ensure that all contact was handled with utmost
professionalism and accountability.
Humility, diplomacy, attention to detail and devotion to
our company make Bev our most outstanding CAREGiver this year.
Bev grew up on a farm south of the city as one of four
daughters to her farming parents. Her
mother was one of the first women to acquire her driving license in the area.
Bev and Charles had already raised two lovely daughters
and enjoyed grandkids and full careers before we met them and through it all,
they had kept their feet on the ground.
Disciplined health habits, camping and physical activity outdoors along
with regular involvement in the community had produced a foundation of maturity
Bev brought experience in homemaking and secretarial
skills; she crochets, quilts, gardens, cooks and mastered a career as a
proficient legal secretary. As time
went on we learned more about Bev’s generosity and thoughtfulness:
• She provides support and respite for her sister’s
husband who lives out of town. He is
caring for Bev’s sister during her decline with Alzheimer’s disease.
• Every year Bev and Charles volunteer for our Be A Santa
To A Senior. In fact when Santa is
present Chuck isn’t, so…
• Bev consistently makes it a priority to attend her
client’s memorials. Chuck drives and
they often deliver the memorial card and order of service to our office to help
our admin staff be connected to the event.
She has also offered to take the same material to hospital units when
her client had spent extended time in their care.
RESPECT GIVEN; RESPECT RECEIVED
Bev instantly became highly regarded by our
administrative staff and clients as one of the most disciplined, kind hearted
caregivers we've ever employed. Our
administrative team offered the following statements about Bev to describe why
she deserves recognition as the most outstanding CAREGiver of the year:
• She displays humility as she serves others • Bev shows
respect to all of her clients and in return receives respect.
• Bev sees the whole person and embraces the opportunity
to connect in each moment • Bev displays acts of giving to admin staff and the
company as a whole.
• She humbly views each client interaction as a gift •
Bev is highly professional in her communication, documentation, and
understanding of policy.
• She often stretches her availability and accepts
undesirable shift locations and times in order to see the client started and
served, including serving smoking clients, overnight shifts, and other
• Bev actively represents Home Instead in the community,
recruits and refers consistently.
LEGAL SECRETARY ROCKS CAREGIVER ASSIGNMENTS
It’s all in the details!
When Bev learns that she has a new client she studies the care plan,
highlighting and underlining to internalize all the big and small details,
preparing herself with a toolkit of possible approaches to each situation that
could arise. She is a researcher and her
ears are attentive at all times, listening to learn how she can better serve.
Bev arrives polished and ready to engage her client with
tact and the highest of manners. She
knows exactly what will need to get done during the shift and has a mental map
of options ready to draw upon. She has
strategies ready for how she will accomplish all the required tasks and ways to
squeeze in time to provide value added attention to the client, their home or
Some of the clients Bev has served were very advanced in
terms of disability, and several have required end of life care. In these cases, Bev has been a gracious gift
to these families, entering into her client’s world through keen observation
skills and delicate nonverbal communication.
(Helen) can confidently assign Bev to clients where
anxiety has become extremely high. This
is a common experience for clients when disability and personal loss escalates
and particularly when cognitive loss is also at play. Some family members also display high
anxiety, which calls for refined CAREGiving skills.
DIPLOMACY & GRATITUDE
Bev doesn't get excited unless the situation clearly
calls for a joyful celebration. She
stays calm. Bev is neutral. It is never about Bev when she is on
duty. This is diplomacy.
Diplomacy is rooted in a commitment to serve
compassionately and sacrificially, regardless of the person’s loss of ability,
social grace or cognitive acuity. Bev
brings a determined focus on the person’s essential loveliness, their
uniqueness, their basic dignity as a person.
The golden rule guides her caring; she serves in a way she would want to
be served if the same disease took over her own body.
Honestly, Bev is the type of caregiver who could serve a
queen. She is a diplomat in all
situations, consistently withholding her own voice, interest, and emotion. Bev makes herself invisible simply focusing
all of her energy on the person before her.
Gratitude is her daily attitude.
Each client a gift; each shift a privilege.
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