November 2022 - Mandeep
Mandeep Always Has Had a Heart for Helping People
CAREGiver of the Month Mandeep, who has worked for Home Instead® of Etobicoke since November 2021, always has had a passion for helping others, especially seniors. And she also has had a strong inner drive for continuing to learn more about her profession.
First, Mandeep eagerly assisted those people who are closest to her in her homeland of India. “I have had a very great experience working as a family caregiver and provided love and care to my grandparents and parents,” Mandeep said.
Mandeep’s caregiving and medical knowledge grew exponentially on a college campus. “I earned my Bachelor of Science in Nursing in India, and I also worked as a registered staff nurse before moving to Canada,” Mandeep explained. “After that, when I moved to Canada, I decided to work as a professional caregiver in the hope of gaining more in-person experience. That helps me develop more confidence in the care I provide to my clients.”
Diving into additional education, Mandeep earned a Canadian degree from Lambton College in Advanced Health Care Leadership. “Along with that,” Mandeep said, “I got my Personal Support Worker certification, and I started working as a PSW in the Scarborough area. I have had experience working as a PSW for more than two years.”
Mandeep moved to Mississauga and began searching for work that would incorporate the use of her PSW certification. “I was looking for new job opportunities, and I applied for several positions. Luckily, Home Instead of Etobicoke accepted my application for a job, and I got a chance to be a member of Home Instead,” Mandeep said.
For Home Instead clients, Mandeep provides companionship, safety assurance, meal preparation, medication reminders, light housekeeping, and transportation and errands. She also offers personal assistance with eating, grooming, dressing, bathing, incontinence care, cognitive impairment, hospice support and mobility. By expertly doing so, Mandeep not only assists her clients, but helps their families eliminate worry, reduce stress and re-establish personal freedom.
Her interaction with clients and their families provides even more educational opportunities. “I like to spend time with my clients. By doing so, I have learned new things. I am learning to speak different languages from my clients,” Mandeep said.
Expanding her horizons is important, but perhaps the most fulfilling part of her job are the bonding and interpersonal relationships. “I have worked with only a few regular clients. My recent client has dementia and short-term memory loss, and she is dependent on me. So, I help her with daily activities of living and meals. Sometimes, when she is agitated, I try to do the thing that helps her to calm down. We go for walks and do many more activities,” said Mandeep, who was honoured as CAREGiver of the Month for November.
Among the considerations for achieving CAREGiver of the Month status, an employee has shown he or she has gone above and beyond the call of duty, Recruitment and Retention Coordinator Nicole Danilko pointed out. Empathy and compassion are taken into account for the award, as well as skill and wisdom for dealing with challenging situations. Mandeep embodies Home Instead’s guiding principles of “Build Trust, Take the Lead and Share Your Heart.” She is someone who is exceptional at her work with any client, Nicole said.