Recruitment and Engagement Coordinator

Niagara Falls & St. Catharines

Home Instead®

Recruitment and Engagement Coordinator Job Description

2373627 Ontario Inc. d/b/a Home Instead


Dependable, Compassionate Elderly Care Services

In Niagara, Home Instead's goal is to be a resource for the community and help families navigate how best to support their ageing loved ones. Our team wants to share their experiences and expertise to further Home Instead's global mission: change the face of aging.


The Recruitment and Engagement Coordinator will perform a variety of duties related to our team of Care Professionals. This innovative and compassionate individual will help us continue to enhance the lives of aging adults and their families. This will include recruiting and evaluating applicants, onboarding new team members while maintaining active contact with our existing staff through social events and ongoing training. The objective is to provide our staff and clients with the highest, most personalized, care experience. This position is on-site in Niagara Falls with the possibility of 1 day/week remote once performance is demonstrated.

Primary Responsibilities:

  • Be an effective communicator verbally and in written form, with the franchise owner, colleagues, clients and families we support.
  • Create presentations and conduct them online and in-person.
  • Develop and implement new recruitment strategies for our community.
  • Schedule and conduct applicant interviews, orientations, background checks and supplemental training sessions.
  • Create and maintain all employment records and all other employment related documents.
  • Schedule and conduct Care Professional annual reviews and all supervision including performance conversations, accountabilities and problem resolution.
  • Plan and successfully execute all Care Professional meetings and social events.
  • Evaluate and update all orientation and training materials as needed.
  • Monitor compliance for local, federal and health and safety laws.
  • Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Participate in after hours on-call rotation, 1 evening per week and 1 weekend per month (Friday evening to Monday morning)
  • Conduct in-person client Care Consultations and introductions as needed.



  • Post-secondary education preferred, with focus on related field.
  • One year of related business experience or an equivalent combination of education and work experience may be considered.
  • Must possess a valid driver’s license, be insurable on company vehicle and comfortable driving within boundaries of territory.
  • Experience in leading teams or training others is an asset.

Knowledge, Skills and Abilities:

  • Ability to learn and uphold the policies and procedures established by 2373627 Ontario Inc., (d.b.a. an independently owned and operated Home Instead franchise)
  • Demonstrate excellent oral and written communication skills and the ability to listen effectively, in person and on the telephone
  • Have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Knowledge of the senior care industry
  • Ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Ability to sit at a desk for long periods of time
  • Present a professional appearance and demeanor
  • Excel in being patient and congenial on the telephone
  • Possess computer skills, with proficiency in Excel, Word, Outlook as well as the ability to create presentations
  • Have the availability to work evenings or weekends as required
  • Ability to work as a part of a team and/or lead a team
  • Excellent organizational skills

Start Here to Explore a Career in Caregiving

All fields required
Please Enter your First Name.
Please Enter your Last Name.
Please enter a valid phone number **.
Please enter a valid Postal Code.

Home Instead has joined forces with Honor to provide you with the support and tools needed to do your best professional caregiving work. Start your caregiver application on the next page with Honor.

Honor and Home Instead Logos

Please provide an answer for Email Communication Consent
Please provide an answer for SMS Communication Consent

You have a previous submission to this office

Please contact the Niagara Falls & St. Catharines office directly at (289) 296-0288

Error processing this request

Please contact the Niagara Falls & St. Catharines office directly at (289) 296-0288