Service Coordinator

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We are looking for a full-time Service Coordinator to join our growing team!

The Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery for our clients & CAREGivers. They are expected to be responsible for providing the highest level of quality service to all clients and family members. We will be able to achieve this by developing relationships with those individuals that make all of this possible – the CAREGivers! Also, working well with team members and being committed to quality service. In addition, the Service Coordinator will work hand-in-hand with the Mississauga team to ensure a positive, cohesive and supportive environment for all Key Players to ensure that all needs of our team are met.

  • Adhere to all procedures, specifically Control of Service Provision, First Visit, Service Complaints and Incidents & Accidents, as mandated by our Quality Management System
  • Ensure the needs of the client, family, employee, and company are consistently being met
  • Ensure that all key indicators are met or exceeded including increasing hours, decreasing canceled shifts & ensuring staffing is done in a thoughtful manner where consideration on compatibility is of the utmost importance
  • Take the lead with managing the Mississauga client/CAREGiver schedule portfolio by being accountable for all scheduling transactions on a daily basis
  • Will be accountable for being responsive to the client and CAREGiver needs
  • Coordination of all care consultations, introductions and QA visits
  • Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
  • Build trust by complying to our Quality Management System
  • Demonstrate common sense in decision making while anticipating the consequences of decisions.
  • Discern when there is a need for quick decisions or more thorough assessments
  • Ability to work independently and meet deadlines
  • Ability to maintain confidentiality of ALL information
  • Maintain accurate client and CAREGiver records in CLEAR CARE
  • Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in CLEAR CARE
  • Share your heart by participating in CAREGiver retention programs and coordinate CAREGiver of the month recognition
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Field new client inquires over the phone in a knowledgeable manner, enter information into CLEAR CARE and arrange Care Consultations
  • Provide assistance to various members of the team as needed
  • Embrace the 5 Dysfunctions team model and continually apply the lessons to the team ensuring a cohesive & unified team
  • Provide support in the field, if required, by participating in Introduction visits along with other client and/or CAREGiver based requests made by the Director of Client Care. You must drive and have a reliable vehicle to provide this service.
  • Reflect the core values & Guiding Principles of 6748627 Canada Inc./702244 Ontario Ltd., (d.b.a. an independently owned and operated Home Instead Senior Care franchise
  • Hours of work will be 8:30am-5:00pm
  • Days of work will be Tuesday to Saturday
  • Once training is completed, will be part of the on-call schedule
  • Other duties as assigned by the Director of Client Care
 
  • Report directly to the Director of Client Care

Each Home Instead franchise is independently owned and operated.

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