"I wanted to write a let you know that Mom is finally settling into her new place, starting to make some social connections and feel at home here. It has been, not surprisingly, a challenging transition. She often speaks about how much she misses Niagara Falls, and in particular, the staff at Home Instead. You managed to stabilize her quite profoundly in a matter of only a few weeks. Seeing the difference in her was really amazing. As you know, there are complex and challenging issues with her dementia, and dealing with them directly has given me even greater respect for your team. I can't say enough about you and your team's professionalism, caring and willingness to go beyond the call of duty."
"The service we have received from Home Instead has been very professional and competent throughout, combined with a caring relationship at all times."
"I am so fortunate to have Home Instead Caregivers coming in to see my Mum on a regular basis. After Christmas my Mum got very ill and required care in the home. My Mum's wish is to stay in her own home as long as possible. After several calls to community services and other private caregivers, the Home Instead Case Manager came to my Mum's home to see what services might be required.
I explained our circumstances, I really needed care for Mum in the morning getting ready for the day and taking her medications from a blister pack as well as at suppertime and bedtime to prepare meals and help Mum get into bed. The Managing Director said she would have no problem meeting our needs and within 2 days the services were in place. As I live a 2 hour drive from my Mum's it is imperative that I have peace of mind knowing full well my Mum wasn't alone all the time and being well cared for. We have been using Home Instead for 10 months now and have even increased their services for my Mum. The caregivers are very professional, attentive and friendly and meet every need that my Mum may have. They provide a very wide range of services from toileting to playing crossword puzzles. My Mum is more alive than she has been in months and there is definitely no nursing home in sight for Mum right now.
Thank you Home Instead!"
"It has now been more than 6 months that we have enjoyed the services of Home Instead Senior Care, and I wanted to write to personally thank-you and your Homne Instead Senior Care CAREGivers.
You will recall that my mother (aged 88 at the time) had lost the ability to fully care for herself and the family was faced with the decision of placing her in a Nursing Home. My mother, of course, wished to remain in her home and we were able to work with Home Instead Senior Care. As a result my mother continues to stay in her home.
I am pleased to tell you that since acquiring your Home Instead services, my mother, with the help of your CAREGivers has a daily routine, eats healthy meals, never misses taking her medications, but most importantly she has daily companionship. My mother is very happy and healthy for an 89 year old. As you know my mother has come to enjoy the daily visits from all your CAREGivers and loves them all.
You and Home Instead Senior Care have also provided great "peace of mind" to myself and our family. I know I can count on Home Instead to fully care for my mother. I also appreciate very much our link to your daily CAREgiver visits through your Family Room website. I check this daily and can see first hand each visit and know my mother is well taken care of. Even, while on a trip to Northern Europe this summer I could readily check in daily on my mother through your Family Room website.
A good friend of mine recently told me her mother suffered a stroke and needed help to stay in her home. I recommended she contact Home Instead Senior Care. In fact, I would strongly recommend Home Instead to anyone who needs assistance in staying in their home. Your services are very professional and your staff are reliable, all with wonderful, friendly and caring personalities.
Again, thank-you for all that you have done to keep my mother happy in her home."
"I had been meaning to write this for some time. I want to thank you, and the Home Instead CAREGivers for the great care you provided while we were in Niagara. Traveling with a disability is never easy; it is even more difficult when you both have a disability and a small child. I was not sure how I was going to survive the holiday. Because of the wonderful care you all provided not only did I survive but we had a truly enjoyable and relaxing time. Thank you for the great care and all the extra little things you all did to make our holiday truly enjoyable.
With our sincere thanks"
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