Home Care Consultant

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Home Instead Senior Care

Home Instead Senior Care is Nova Scotia’s trusted provider of comprehensive in-home care services for older adults who wish to remain living at home. These services may include: assistance with trips to the doctor, reminders to take the right medication at the right time, meal preparation, light housekeeping, personal care and even Alzheimer’s and dementia care. The result is companionship allowing seniors to feel safe and independent while they age in place in the home they've lived in for years.  See more at:  https://www.HomeInstead.com/Halifax

The Home Care Consultant is responsible for ensuring achievement of revenue objectives for the assigned territory. Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. This position is responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.

Primary Responsibilities:
· Responsible for researching and developing client relationships and producing referrals; performs all phases of sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
· Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, independent and assisted living communities, long term care, senior centres, insurance agencies and various other entities.
· In conjunction with Home Instead Senior Care leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
· Develop and maintain knowledge of Home Instead Senior Care brand. Effectively presents Home Instead Senior Care marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
· Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
· Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
· Conduct Service Inquiries and Care Consultations as needed following the consultative sales process


Education/Experience Requirements:

· University degree or equivalent combination of education and experience in a leadership role
· Minimum of four years related business or sales experience (consultative sales a plus)
· Must possess a valid driver’s license
· Must be able to work in the field, cell phone and vehicle km allowance offered

Knowledge, skills and Abilities:
· Must demonstrate excellent oral and written communication skills and the ability to listen effectively
· Must have the ability to work independently, maintain confidentiality of information and meet deadlines
· Must have the ability to demonstrate effective interpersonal skills as well as sound judgment and good decision-making
· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
· Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
· Must present a professional appearance and demeanor
· Must have strong computer skills and be proficient in Word and Excel
· Must be able to work evenings or weekends as required

Qualified applicants looking for either a part time or full time position may be considered. Serious applicants will include a cover letter with their resume by November 20th.

Each Home Instead franchise is independently owned and operated.

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