Client Care Coordinator

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Home Instead Senior Care is the world`s largest provider of comprehensive non-medical care services for older adults who wish to remain living at home. We are looking for a motivated, results-oriented professional for the role of Client Care Coordinator who can conduct in-home care consultations, perform quality assurance visits and otherwise manage our client accounts to provide the highest quality service to our senior clients and their families.

Primary Responsibilities:
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct client/CAREGiver introductions with every new client/CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Recognize and pursue opportunities to introduce Home Instead Senior Care services to RPNs while visiting apartment buildings, condos, assisted living communities and the hospital (superintendents, managers, care managers, nurses, social workers etc.).
  • Generate weekly, monthly and quarterly performance reports
  • Participate in community events and networking events as necessary
  • Conduct care consultations/intros and other on call tasks every 3rd weekend

Education/Experience Requirements:
  • LPN or professional in a health-related field with a university degree
  • No less than 3 years of experience in a Community Care or Retirement Living role
  • Above average written and verbal communication skills
  • Strong administrative and computer skills
  • Competitive spirit, capable of working independently
  • Strong relationship building skills
  • Self- motivated with excellent prioritizing and time management skills
  • Proven ability to negotiate, influence and problem solve
  • Must possess a reliable vehicle and clean driving record
  • The flexibility to work in a 24/7 environment where work outside of office hours can be required

Compensation commensurate with experience and education.  Position to commence January 2019.

Please submit your resume and cover letter in one merged document online via our website or by emailing with the subject CCC by November 30th, 2018.

Each Home Instead franchise is independently owned and operated.

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